Refund Policy
Official retailer: Reeviya Enterprises (Well Leaf).
Please note that Reeviya Enterprises, operating as Well Leaf, is the sole authorised seller for all items listed on this platform. The details provided here are general guidelines to help you understand our standard practices and do not constitute formal legal advice. Since individual needs can vary, we encourage you to consult with a legal professional to ensure your specific Refund Policy fully aligns with your requirements. We aim to keep our terms clear and simple to ensure you shop with complete confidence and peace of mind.
Refund & Return Policy
Last Updated: [07-05-2026]
At Well Leaf, we are committed to delivering high-quality skincare and personal care products. Due to the nature of our products, we follow a strict yet fair return and refund policy to ensure safety, hygiene, and customer satisfaction.
Returns & Replacements
We only accept returns or replacements under the following conditions:
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The product delivered is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unopened, and in original packaging
To request a return or replacement, customers must provide:
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Order ID
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Clear images of the product
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Unboxing video (mandatory for damage/wrong item claims)
Non-Returnable Products
The following items are not eligible for return:
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Opened or used products
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Products returned without original packaging
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Products purchased under sale/discount (unless defective)
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Any request raised after 48 hours of delivery
Refund Policy
Refunds are processed only in the following cases:
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Replacement is not available
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Order is cancelled before dispatch
Refund Method:
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Prepaid Orders: Refunded to original payment method
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COD Orders: Refunded via UPI or bank transfer
Processing Time:
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Refunds are processed within 5–7 business days after approval
Cancellation Policy
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Orders can be cancelled only before dispatch
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Once the order is shipped, cancellation is not allowed
Return Shipping
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If the return is due to our mistake (damaged/wrong product), return shipping will be free
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In other cases, return shipping charges may apply
Important Notes
An unboxing video is mandatory for any damage or wrong product claim
We reserve the right to reject any return request that does not meet the above conditions
Slight variations in packaging or color do not qualify as defects